Frequently Asked Questions
Everything you need to know about your Pulsetto shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you already own to ensure the best fit before placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Pulsetto, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we work exclusively with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.